Return Policy

If your item has been shipped directly from the manufacturer, please see the Return Policy for Special Order Items page for more information. If your item is being shipped direct from Domaci or you’ve purchased the stocked item at our store, please scroll down for more information.

If you receive a damaged or defective item, please submit a Damage Claim ticket within 3 days of your delivery.

Standard Returns
Our standard return policy covers returns of most products in new or “like-new” condition and with proof of purchase up to 14 days after in-store purchases and 14 days after deliveries if order was placed online. All returns/exchanges are subject to Domaci approval. Shipping charges are non-refundable with the exception of damaged or defective merchandise and a restocking fee may be applied on a case by case basis. Purchaser is responsible for arranging the return of their item at their expense. Items must be returned in new, resellable condition. A 33.3% restocking may be applied.

Seasonal and Vintage Decor
All seasonal decor items, including Christmas and Harvest, are final sale and cannot be returned or exchanged. Likewise, all items categorized as DomaciFlea are also non-exchangeable, non-returnable and non-refundable.

Sale, Clearance and Floor Model Items
Final sale and clearance items (including, floor model, sample and one-of-a-kind items) purchased at a Domaci showroom, pop-up and domaci.com are considered final sale and are non-exchangeable, non-returnable and non-refundable.

Additional Non-Returnable Items
Select product categories cannot be returned, exchanged or repaired include: Opened and unboxed bedding. Personal care products. Seasonal decor. Gift cards. Items marked as final sale, clearance and floor models. Items used, washed, opened and out of their original packaging. Items damaged through normal wear and tear.

Return Processing
Unauthorized returns will not be accepted. To begin a return, please submit a Return Ticket.
Please allow 14 business days for your returned to be processed, once received. You will be responsible for paying for your own shipping costs for returning your non-defective, non-damaged items. Shipping costs are non-refundable.